CASE STUDY MODERNIZATION OF NTUC INCOME

Since data was not captured in real time, various departments did not have up-to-date information. The new digital system also addressed the slow development of new products by COBOL through the straight through processing workflow capabilities of the new system. It provided seamless integration with imaging and bar code technology. How were the problems resolved by the new digital system? Re-filing would again take about 2 days. Please feel free to browse and do comment my post where necessary.

Whenever a document needed to be retrieved, it would take about two days to locate and ship it by courier. This site uses cookies. By continuing to use this website, you agree to their use. Time needed to design and launch new products was also reduced significantly. What benefits did Income reap from the new system? Distributed By Gooyaabi Templates. Income is able to provide support to agents, brokers, and customers to do online services regularly.

The new system also addressed downtime due to breakdowns by its hot back-up disaster-recovery centers.

case study modernization of ntuc income

Improvement in System Availability: The benefits of Income reap from the new system are: What types of information systems and business processes were used by Income before migrating to the fully digital system? Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked. Furthermore, due to interdependencies among departments in updating policy ntud, the business processes were complicated and tedious.

Since there was no clear document management system, retrieval of documents take days to accomplish. COBOL programs were also used which also encountered technical failures.

  6.06 THESIS STATEMENT OPENSTUDY

Case 4: – Modernization of NTUC – Osmangoniblogs

It provided seamless integration with imaging and bar code technology. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time, resulting in loss of opportunities for cross-product sales. The paper-based insurance processes were replaced by a paperless platform.

This is made possible with the use of two or modernizaton servers connected by two or more communication lines.

case study modernization of ntuc income

Please feel free to browse and do comment my post where necessary. When it broke down, work would stop and the staff would choose either data reconciliation or backup, which nuc costly and time-consuming. Voluminous documents are manually sorted and stored by a number of staff at their warehouse. At the same time, transaction processing for policy underwriting was still a batch process and information was not available to agents and advisors in real-time.

How were the problems solved by the new digital system? The agent would then submit the forms at branch offices from where they were sent by couriers to the Office Services department. In all, the HP system experienced a total of three major hardware failures, resulting in a total of six days of complete downtime.

When a system breakdown did occur, work had to be stopped while data was restored.

Newer Post Home Older Post. Income is able to provide support to agents, brokers, and customers to do online services regularly. Despite periodic investments to upgrade the HP mainframe that hosted the core insurance applications as well as the accounting incoem management information system, it still frequently broke down.

  THREE MINUTE THESIS U21

The business processes were tedious and complicated. As a result, cross-selling became easier, and customer service could be improved.

Case Study 2: Modernization of NTUC Income (pages 105-106)

Hardware failures caused six days of complete downtime. How were the problems resolved by the new digital system? Continuous straining should be given to the staff to ensure proper use of the system and to maximize the potential of the system.

case study modernization of ntuc income

The insurer employs about 3, insurance advisors and 1, office staff, with the majority located across an eight-branch network. What were the problems faced by Income in this case? The new digital system also addressed caae slow development of new products by COBOL through the straight through processing workflow capabilities of the new system.

Their collection schedule causes delays of two to three days.

This robust architecture minimized downtime occurrence due to hardware or operating system failures. To find out more, including how to control cookies, see here: In addition, transaction processing for policy underwriting was a batch process and information to agents and advisors was not available in real-time.